Building and Maintaining Client Relationships
The Secret to Successful (and Profitable) Client Relationships Surprisingly, it’s hidden within one word: accessibility. In Free and Open Access: Key to Building and Maintaining Client Relationships, Trey Ryder summed it up when he wrote, “Both prospects and clients want open and unrestricted access to you. Every time you redirect their call to an associate— […]
Firm Dress Code
Dress Codes: Raising the Bar on Professionalism Like it or not, you are immediately judged by your appearance. Think about it. If you were a prospective client, would you hire someone dressed in a suit that doesn’t match or fit properly; or would you be more likely to hire the one wearing the crisp, clean, well-tailored, […]